Our orthosis fabrication procedures require either plaster casts, foam impression boxes, or a scan.
We accept Impression box, Slipper cast, Positive plaster cast, & digital scans in STL format.
Levy & Rappel® is a full service custom orthotics lab. Some of our clients prefer their orthotics to be fabricated using materials or designs that do not appear in the Levy & Rappel® catalog. For information on such items please call us at: (800) 564-5389.
Casts are either scanned in house or poured in plaster on a case by case basis. If scanned we maintain a digital record for 5 years. If the positive is poured in plaster they are saved for 3 months.
We now offer Priority Expedited Service for clients or situations where you need an order manufactured as soon as possible. For VIP patients, patients leaving your area, or when a patient simply wants their orthotics right away, Prior Expedited Service is the answer.
*Please note: All Same Day and 24 Hour Service orders must be received at our facility by 9:00am. Also, “Need By” dates will no longer be honored. If your require an order by a specific date that is prior to our current standard manufacturing time, please choose one of the services above.
Customers must notify us of all requests for Rush Services PRIOR to us receiving the order. Failure to do so will not guarantee service.
Levy & Rappel® will not give credit for unclaimed or returned custom orthosis.
***Once an order has entered production, it cannot be cancelled. All orders in production will be completed, billed, and shipped. Customers will be charged in full for all completed orders***
Ortholen II™ and Carboplast® are guaranteed for one year not to crack or break with normal wear. Forefoot and rearfoot posts on all orthosis carry a six month guarantee. Top Covers on orthosis are guaranteed for 30 days. We will make free adjustments for errors made by Levy & Rappel® within 3 months from shipment date. There is a minimum adjustment fee for any other changes.
Levy & Rappel will only refurbish orthotics originally made by us.
If your application for credit is approved, our terms are net 30 days. Interest will be charged at 2 1/2% per month 30% per annum on invoices over 30 days. Accounts that are past due will be placed on credit hold. All major credit cards are accepted. Invoices paid with credit card that are past 30 days will incur a 3% fee.
Prices are subject to change without notice.
Please feel free to call us concerning any questions you may have via telephone at 1-800-564-5389 or e-mail firstname.lastname@example.org.