Policies & Procedures

Ordering Instructions

Our orthosis fabrication procedures require either plaster casts, foam impression boxes, or a scan.

  • For forefoot balancing, please mark all lesions and pressure sites on the cast.
  • Send shoes with casts when necessary. Always indicate shoe size and style.
  • Mark all plaster casts and foam impressions with both doctor’s name and patients name.
  • Complete the entire prescription form and secure it properly with your order.
  • Address the shipping carton completely.

Shipping Instructions

We provide prepaid labels to ship all orders to us. Your orthotics are usually on their way back in 7 business days of receipt.  For our current daily manufacturing times you can like our Facebook® page below.

https://www.facebook.com/levyandrappel

Specialties

Levy & Rappel® is a full service custom orthotics lab. Some of our clients prefer their orthotics to be fabricated using materials or designs that do not appear in the Levy & Rappel® catalog. For information on such items please call us at: (800) 564-5389.

Casts

Casts are either scanned in house or poured in plaster on a case by case basis. If scanned we maintain a digital record for 5 years. If the positive is poured in plaster they are saved for 6 months.

Guaranteed Priority Expedited Service

We now offer Priority Expedited Service for clients or situations where you need an order manufactured as soon as possible. For VIP patients, patients leaving your area, or when a patient simply wants their orthotics right away, Prior Expedited Service is the answer.

  • Same Day Service                    $200
  • 24 Hour Service                       $100
  • 2-Day Service                            $75
  • 3-Day Service                            $50

*Please note: All Same Day and 24 Hour Service orders must be received at our facility by 10:30am.  Also, “Need By” dates will no longer be honored.  If your require an order by a specific date that is prior to our current standard manufacturing time, please choose one of the services above.

Customers must notify us of all requests for Rush Services PRIOR to us receiving the order.  Failure to do so will not guarantee service.

Professional Courtesy

The provider is entitled to one free pair of orthosis for personal use per calender year after $3000.00 of orthotics have been ordered. The provider’s immediate family and staff are eligible for a 20% discount.

Returns & Credits

Levy & Rappel® will not give credit for unclaimed or returned custom orthosis.

Guarantees & Adjustments

Ortholen II™ and Carboplast® are guaranteed for one year not to crack or break with normal wear. Forefoot and rearfoot posts on all orthosis carry a six month guarantee. Top Covers on orthosis are guaranteed for 90 days. We will make free adjustments for errors made by Levy & Rappel® within 3 months from shipment date. There is a minimum adjustment fee for any other changes.

Terms

Our terms are net 30 days. Interest will be charged at 1 1/2% per month 18% per annum on invoices over 30 days.  Accounts that go past 60 days will be placed on hold.  All major credit cards are accepted.  Invoices paid with credit card that are past 30 days will incur a 3% fee.

Prices are subject to change without notice.

Volume Discounts – Apply to Our List Prices Only

The discount is applied to charges for custom orthotics and AFO’s only. Orthotics sent for repairs and adjustments do not count toward earned discounts. All accounts must be current to qualify.

  • 15-25 orders per month 5% discount
  • 26-59 orders per month 10% discount
  • 60+ orders per month 15%

Consultations

Please feel free to call us concerning any questions you may have via telephone @ 1-800-564-5389 or e-mail customerservice@levyandrappel.com.